Why might SMEs feel isolated in a matrix organization?

The feeling of isolation among Subject Matter Experts (SMEs) in a matrix organization can primarily stem from the lack of daily interaction with their peers. In a matrix structure, SMEs often span multiple projects and teams, leading to fragmented work environments where they may not communicate regularly with other experts in similar roles. This limited daily contact can contribute to a sense of separation and reduce opportunities for sharing knowledge or collaborating, which are essential for fostering a robust working relationship and ensuring a cohesive approach to problem-solving.

While working on individual projects can certainly happen within a matrix organization, it’s not universally true for all SMEs, as they may also be part of team-focused projects. Similarly, involvement in decision-making and training in team collaboration can vary widely; some SMEs may actually be consulted in decisions, and others may be trained adequately but still find themselves isolated due to the structural dynamics of the organization. The central issue remains the lack of daily interaction that diminishes team cohesion and creates feelings of disconnection.