What is a key factor that can increase anxiety for project team members in a matrix organization?

A key factor that can significantly increase anxiety for project team members in a matrix organization is the unclear division of authority. In a matrix structure, employees often report to multiple managers, typically one for their functional role and another for their project role. This dual reporting can lead to confusion over responsibilities and expectations.

When team members are uncertain about who has the final say in decision-making or where to direct their questions and concerns, it can create a stressful work environment. The lack of clarity may result in conflicts, reduced morale, and an imbalance in workload among team members, contributing to increased anxiety. Clear lines of authority and well-defined roles are essential in order to minimize confusion and help team members feel more secure and focused on their tasks.