What characterizes the "Sustained" level in the project management maturity model?

The "Sustained" level in the project management maturity model is characterized by the application of metrics at project, portfolio, and organizational levels. This indicates that an organization has developed a robust framework for measuring performance and success across various dimensions of project management. At this level, the use of metrics is not only systematic but also integrated into decision-making processes, reflecting a commitment to continuous improvement and a focus on achieving strategic goals.

Organizations at the "Sustained" level recognize the importance of data-driven insights, utilizing metrics to inform project management practices, assess resource allocation, and enhance overall project outcomes. This approach helps in identifying trends, making informed adjustments, and ensuring that all stakeholders within the organization are aligned with the project's objectives and performance measures. By applying metrics consistently, organizations can benchmark their performance and make strides towards higher maturity levels in project management practices.